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Hub by Amazon: A New Delivery System

Amazon Hub will allow customers to receive packages, even when they’re not in their apartments.

Danielle Germain

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On Tuesday, June 19, Amazon released its latest program: Amazon Hub, a delivery solution for residents of apartment buildings and condominiums. The container allows storage of packages that can later be picked up by it’s owner. Last year, when Amazon Key was released, the program was created for Prime members allowing packages to be dropped off inside homes and cars, when customers were not around.

Amazon customers have the option to use Hub, and there is no additional fee for residents. The new tool also allows deliveries from “any sender,” not just Amazon. The machine is designed to give those who live in an apartment a secure place to receive packages, especially if they don’t have a doorman. It’s also useful for leaving hallways and package rooms clear. The Hub, takes the shape of a traditional locker. “Thousands” more locations will gain access to Hub each month, Amazon says; starting this week, the company is allowing building managers to submit requests for installations.

Here’s how it works

  1. A delivery is sent to the shoppers’ usual address
  2. At the time of arrival, the recipient gets a code send via email or text
  3. When ready to pick up a package, residents can enter the code into the HUB machine, and a door opens to reveal the package.

“We’re always striving to make things easier for our customers. Building on Amazon’s expertise in locker solutions, the Hub addresses frustrations from property owners, carriers, and residents concerning package delivery,” Patrick Supanc, director of Amazon Worldwide Lockers and Pickup, said in a statement. “Now half a million residents in some of the premier properties in the country have access to the Hub, Amazon’s latest delivery solution. The Hub simplifies delivery for residents, offering quick and secure access to packages, day or night. For delivery providers, it offers a single, convenient location for package drop-off and gives property managers time and resources back to focus on other priorities.”

 

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Danielle Germain (she/her/hers) is originally from Long Island, New York. She is a rising junior at The American University, majoring in Broadcast Journalism, and minoring in Political Science. She partakes in various activities on campus. Danielle is a Teacher's Assistant, the Vice President of Programming for Caribbean Circle, The Social Media Director and Web Manager for The Blackprint, Programming Coordinator for Founder's Week Committee, Senior Communications Strategist for AUSG Center for Advocacy and Student Equity or CASE, Secretary of the Junior Class Council and a Club Consultant for American University Club Council. After learning more about herself freshman year, Danielle became deeply interested in pushing diversity and inclusion forward. Since then, Danielle has started The Purpose, a bible study for students of color at AU. By creating a safe space on campus, she hopes that the voices of those who feel underrepresented are heard and also valued. In her free time, Danielle enjoys going to brunch and watching Gossip Girl. This past summer, Danielle served as the Corporate Communications Intern for Macy's Inc. Danielle has a passion for politics and a love for writing, and one day hopes to become a political commentator for CNN. She can be reached at dg0060a@student.american.edu.

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