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Jack in the Box CEO: Swapping cashiers for robots ‘makes sense’ due to minimum wage increase

Thinking outside of the box for this companies future…

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California has a lot of wonderful things. Sunny beaches, Hollywood Hills, and cult-favorite food joints such as Jack in the Box. However, where Jack in the Box is based in California, it will raise its minimum wage to $11 in 2018 and again in 2023 to $15.

This is leading to a lot of trouble with fast food joints, trying to keep up with their costs as well.

“As we see the rising costs of labor, it just makes sense” to swap cashiers with kiosks where customers can order their food themselves, CEO Leonard Comma said Tuesday at the ICR Conference in Orlando, Fla., Business Insider reported. This company isn’t alone trying to fight this battle, Wendy’s said it would be installing the kiosks in the next year and McDonald’s also announced they were planning to install the kiosks to 2,500 restaurants. However- Mc D’s vowed they would not be swapping cashiers for the self-automated machines.

These touch-screen technologies are meant to speed up the ordering process and give people more control over customizing their food, while reducing opportunities for human error. With the increase of modern technology in our fast food giants, instead of entirely laying off their workers, they could send cashiers to other parts of the restaurant where it’s adding new jobs, such as table service.

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Erin Whitten is currently CMN's Senior Correspondent and is currently a student at Arizona State University majoring in Mass Communications and Media Studies.

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